Quality is the degree to which a product meets the required specifications and customer expectations.
Quality is valuable, because when you have it, it brings success to the customer, and consequentially, to the business the customer buys from.
Definitions of Quality:
There are many ways to describe quality. Our definitions for quality are listed below.
a. A degree of excellence
b. Conformance to requirements
c. Fitness for function & application
d. Freedom from defects
e. Delighting customers
Quality isn’t just about offering a product or service that exceeds the standard, but it’s also about the reputation we gain for consistently delivering a customer experience that is “above and beyond.”
Managing quality is crucial for the businesses.
Quality products make an important contribution to long-term business, help to maintain customer satisfaction and loyalty and reduce the risk and cost of replacing faulty goods.
In a word, Quality is the key to success